We currently deliver in Bangalore.
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We currently deliver in Bangalore.
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FAQ Meal Plans by Masala Box

General FAQ

What is Masala Box?

Masala Box offers homemade food delivery. It is a platform that makes homemade delicacies more accessible to people seeking healthy home-cooked meals prepared by home chefs.

What is Homemade Food by Masala Box?

It is the homemade food cooked by our home chefs. You can avail of it in the form of meal plan subscriptions and other exclusive meal options we have like Home Specials, Maa's Biryani, Smart Carbs, etc.

While our meal plan subscriptions give you the daily meal option as a subscription, the Home Chef Specials feature our home chefs' delicious specialties.

Masala Box focuses on a meal plan system through which you can get healthy, home-cooked food delivered to your home or office on a subscription basis. One can even bulk order for parties for exclusive dishes included in Home Specials.

Customers can choose a meal plan from the available categories and customise the meal type, number of meals and set the delivery dates by using the Masala Box app (available both on Play Store & App Store).

How to order Homemade food from Masala Box?

You can order Homemade Food from Masala Box through our app or website. You will be asked to set your preferences when you select a meal plan. The preferences include the time of delivery, date of delivery, food preferences according to the chosen plan, for example, rice or bread, etc.

You will be asked to set the time for the delivery. Once you set the time, you can select your dietary preferences; that is, you can choose between rice or bread, etc. And, food will be delivered to you on the selected dates at your doorsteps without fail.

Is Masala Box Homemade food healthier?

Yes, Homemade food is always healthier as it does not contain any artificial flavours or additives, unlike restaurant food. It is also hygienic and more nutritious since it involves a balanced meal consisting of veggies, meat, and other nutrition sources. These foods are healthy and a balanced diet consisting of rice/bread, veg/non-veg curry, salad, and more based on your dietary preferences.

We focus on helping customers eat healthy by delivering homemade food that is made hygienically using healthy and fresh ingredients, boosting your immunity.

What is home-cooked food?

Food that is prepared at home kitchens with natural ingredients is called home-cooked food. Home-cooked food is much more economical, nutritious and healthier when compared to restaurant food. Homemade food at Masala Box is prepared by our home chefs without using any additives.

What are the categories available?

We currently have 5 meal plan categories available in Bangalore, namely Mini Combo, Classic Combo, Deluxe Combo, Bread Combo and Trial Plan.

With our all-new ‘Mini Combo’, you now get to savour on a simple and quick homemade meal, by choosing between veg & non-veg formats with rice/ bread option.

With the Classic and Deluxe categories, you can choose between veg and non-veg formats and set preferences based on the available cuisine and meat.

The Bread Combo plan offers a plethora of Indian Bread in the entire plan with amazing sides.

The Trial Plan meal plan is available for all the 3 subscription plans (Classic, Deluxe, Bread Combo). The pricing varies based on the categories and food preferences, thereby giving you the freedom to choose a meal plan that suits not only your taste but also your budget.

What are the standard delivery timings?

The delivery for lunch is between 12 pm to 2 pm. For dinner, the usual delivery is between 7 pm to 9 pm.

How are the meal plan subscriptions prices?

Mini Combo
No. of MealsVeg (North Indian)Non-Veg (North Indian)
5 Meals575675
20 Meals22002600
Classic Combo
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)Veg/Non-Veg (South Indian / North Indian)
5 Meals725925800
10 Meals140018001550
20 Meals270035003000
30 Meals390051004350
Deluxe Combo
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)Veg/Non-Veg (South Indian / North Indian)
5 Meals92511001000
10 Meals180021501950
20 Meals350042003800
30 Meals510061505550
Bread Combo
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)Veg/Non-Veg (South Indian / North Indian)
5 Meals8501025925
10 Meals165020001800
20 Meals320039003500
30 Meals465057005100
Trial Plan
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)
5 Meals8251000
10 Meals16001950
20 Meals31003800
30 Meals45005550

Do I have to choose the meals daily?

You can plan in advance at once. You will be asked to set your preferences – cuisine, format, and meat (if you’ve chosen a non-veg format) – and set the delivery dates based on your convenience at the time of purchasing your subscription. We make use of this information to deliver scrumptious meals to you on the set delivery dates. We also have a 24-hour cancellation policy. The cut-off period for cancellation of lunch orders at 6 PM (on the previous day) and 12 PM (same day) for dinner orders.

What is the difference between categories?

We currently have five meal plan categories available in Bangalore, namely Mini Combo , Classic Combo , Deluxe Combo, Bread Combo and Trial Plan . With our all-new ‘Mini Combo’, you now get to savour on a simple and quick homemade meal at your workplace by choosing between veg & non-veg formats or Rice/ Bread options. Within the Classic and Deluxe categories, you can choose between veg and non-veg formats and set preferences based on the cuisine and meat. The Bread Combo plan offers a plethora of Indian Bread in the entire plan, while the Trial Plan meal plan offers all three subscription plans (Classic, Deluxe, Bread Combo) in a single meal plan. The pricing varies based on the categories and food preferences, thereby giving you the freedom to choose a meal plan that suits your taste and your budget.

What are the areas covered by Masala Box?

Currently, we are serviceable in and around Indiranagar, HSR Layout, Marathahalli and Whitefield in Bangalore. Check out the location tab on our website for more.

Can I change my address after I have purchased a subscription?

Yes, you can change your address after purchasing using the My Subscriptions' section from your account. You can 'edit address' or 'Add address' to any of your subscription. You can also call us on 08061972252 or whatsapp on +918893627252 for any assistance. The address change can be done only within the cut-off periods. In case of lunch, the change can be made on the previous day before 6 PM, and for dinner, the change can be made before 12 PM on the same day. (Changes made after the cut-off period will reflect within 24 hours).

Can lunch and dinner be delivered to two different addresses?

Yes, you can get lunch and dinner delivered to two different addresses. Each meal plan is customisable, thereby making it possible to get your meals delivered to different addresses.

Can we choose our own delivery dates?

You can choose the delivery dates within the validity period of your lunch/dinner subscription plan. For instance, a 5-day meal plan has a validity of 10 days, which means you can opt for any five days for delivery within the 10-day validity period.

Can we cancel a meal on any given day once a subscription is taken?

You can cancel a meal from your subscription 24 hours in advance. The credit for the cancelled meal will be carried forward and can be utilized within the validity period of your meal subscription.

Can we get a trial subscription?

We currently offer a short-term, 5-meal subscription with a validity of 10 days. With this basic plan, you can enjoy delicious, home-cooked meals five times within 10 days from our daily-changing menu. The 5-day subscription will also help you get the hang of how to set your dietary preferences and delivery dates to make it compliant with your budget and convenience.

Is it possible to get a combination of veg and non-veg meals?

Our Classic, Deluxe and Bread combos have the option to choose both veg and non-veg in a single subscription. Or you can opt for two small subscription packages and set dates accordingly. For example, if you are going for the mini combo, then you can take two subscriptions - one 10 days and one 20 days. You can choose one as veg and one non-veg and set the dates accordingly.

Can I get a refund for a cancelled subscription?

Suppose you are unsatisfied with the food or unhappy with our services, we will provide you with a refund on a pro-rata basis, i.e., you will be refunded based on the number of meals you have consumed from your subscription, given you have already started the subscription.

Can I get my delivery address changed without completing my existing subscription?

Yes, you can add your new delivery address through your account with the condition that it has been informed to us in advance in order to make the necessary changes from our end. Only then the delivery address for the existing plan will be changed. You can inform us by contacting us on +91 8061972252 or mail to support@masalabox.com.

Can I customise my meal as per the food I am allergic to?

We understand the severity of food allergies; however, we do not customise as per your food allergies. Customers concerned with food allergies must be aware of this risk. Being homemade, we ensure that our food is fresh and free of any preservatives, taste enhancers, colours and other additives.

Tiffins - Meal Plans

How do I start a tiffin subscription with Masala Box?

Download our app or visit our website to see the different meal plans available to you. Choose a meal plan that suits your needs, and then select the days you want the homemade food delivered to you. Also, make sure to choose the time preferences. Once you have added the preferences, place the order, and food will be delivered to your doorstep on the days you selected.

Home Chef Specials

How to order the best biryani in Bangalore?

Get the best home-cooked Biryani in Bangalore through our exclusive Maa's Biryani Menu. We ensure complete authenticity of flavours, thanks to our home chefs who hail from different culinary and regional backgrounds with expertise in various regional Biryanis. You can now order from our Exclusive Maa's Biryani for customised individual orders or party/bulk orders.

Can I choose the chef for my meal?

No, you won’t be able to choose a chef. We will assign a skilled chef according to your requirements.

Party Orders

How can I place an order for the party?

Reach out to us through the contact number or email on our website, and our team will help you place the order for your party.

How many days prior should I place the order?

You should place the order at least 24 hours before the day of the delivery.

Will the Masala Box team handle the catering and serving also?

No.

Smart Carb Box

Is this a keto diet plan?

No, this is not a keto diet plan, but it is a healthy diet plan that you could easily follow.

Can I schedule the meal for a month?

Yes.

Can I customize my meal?

No.

Is Smart Carb Box good for weight loss?

Yes, Smart Carb Box was introduced to offer a tasty, well-balanced, and nutrition-dense meal plan to customers. The ingredients included in Smart Carb Box include oats, brown & red rice, green soya, and protein-rich options like fish and poultry (non-vegetarians) to help you reduce weight if strictly followed along with regular exercise.

SMILES

What Is Masala Box Smiles?

Masala Box Smiles is a unique offering that allows customers to enjoy unlimited free delivery at an affordable monthly price. In addition to unlimited free delivery, we also deliver surprise goodies to Smiles' subscribers.

What’s The Benefit Of Choosing Smiles?

Smiles allows you to save on delivery charges. You will need to pay a delivery charge of Rs.10 on every order, which can cost you a minimum of Rs. 300 a month or Rs. 600 for two months. With Smiles, you can cut down on your delivery charges and you will also receive surprise goodies. Check out https://www.masalabox.com/bangalore/smile

How Many Smiles Plans Are There?

We are currently offering two separate Smiles Plans. The first plan is available to customers for Rs.149 and is valid for one month. The second plan is valid for two months can be purchased at just Rs. 289.

How Do I Subscribe To Smiles?

You can subscribe to Smiles while selecting and ordering a meal plan. All you need to do is simply select which Smiles plan you want and proceed with the ordering process. We will take care of the rest and ensure that food is delivered to your doorstep.